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Onboarding customer successfully post-sale as a white-glove experience and the overall technical success of your assigned customers
Driving minimal time to value with Flosum solutions
Advising customers on how to implement and optimize their DevOps and DevSecOps processes and providing thought leadership on DevOps and Salesforce evolving trends
Enhance our customers software delivery pipeline, increase efficiency, and improve the overall reliability and scalability of customers' Salesforce implementation.
Provide technical guidance and mentorship to development teams, ensuring adherence to DevOps and DevSecOps principles and best practices.
Proactively engaging users and managers from a technical and relationship purview
Communicating the value of our products consistently and through creative ways
Encouraging adoption of new features and enhancements, providing training where necessary
Ensuring delivery of continuous value to support successful renewal of customers
Managing Escalation and Touchpoints throughout customer journey, including scheduling meetings and providing written recaps.
Gather product feedback and recommendations from customers; provide prioritized list to the development team
Draft client-facing documentation including support articles, FAQ’s, release notes and be part of regular customer webinars
5 years of experience in a customer-facing role, interfacing with stakeholders, supporting customer technical implementations
Strong Salesforce Background – Admin skills required, Salesforce certifications and Salesforce development skills preferred
Proven experience as a DevOps Architect, DevOps Engineer, or a similar role, with a track record of successfully implementing DevOps practices in large-scale projects.
Ability to communicate with client technical team members about DevOps Processes
You can elicit client needs and prioritize for internal product teams
You love building relationships, have exceptional communication skills, and are committed to making our customers successful.
You are highly organized, have a positive attitude, and are a natural problem solver.
You enjoy multi-tasking and working cross-functionally in a collaborative environment.
Salesforce Architect Certifications
Previous experience as a release manager and/or with managing DevOps solutions and technologies such as Jenkins and Git
A background in technical support, professional services, or technical account management
Experience with cloud platforms like AWS, Azure, or GCP
Contractor
IT Outsourcing & Consulting
$107k-143k (estimate)
02/18/2024
06/11/2024
flosum.com
SAN RAMON, CA
25 - 50
2013
GIRISH JASHNANI
<$5M
IT Outsourcing & Consulting
The job skills required for Technical Account Manager (TAM) (Remote) include Account Management, Leadership, Salesforce, Communication Skills, Customer Success, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Account Manager (TAM) (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Account Manager (TAM) (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Account Manager (TAM) (Remote) positions, which can be used as a reference in future career path planning. As a Technical Account Manager (TAM) (Remote), it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager (TAM) (Remote). You can explore the career advancement for a Technical Account Manager (TAM) (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.
01/04/2022: Charlotte, NC
Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
02/13/2022: Modesto, CA
Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.
01/24/2022: Burlington, VT
The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
03/09/2022: Greensboro, NC
They provide reports to product developers and stakeholders product performance and track account metrics.
12/31/2021: Binghamton, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.
02/03/2022: Anderson, IN
View more details on Technical Account Manager salaries across the United States.
02/05/2022: Chillicothe, OH
Extensive experience within a technical or account management area.
12/23/2021: Madison, WI
Help drive team expertise and technical thought leadership.
01/21/2022: Mcallen, TX
Proven ability to consult and be consulted on topics requiring product/technical expertise.
12/22/2021: Lubbock, TX
Step 3: View the best colleges and universities for Technical Account Manager.